Swift shipping around the globe
Shipping is provided by DHL Express
Secure payment by PayPal and bank cards
Duties and taxes
We ship orders every workday. If the order was made before 15:00 (Almaty Time Zone), it is packed and sent the very same day.
Generally, delivery takes 7−10 workdays. We deliver to 52 different countries of the world: Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Italy, Japan, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, United Kingdom, USA and others. You will see the entire list of countries when placing an order.
Generally, delivery takes 7−10 workdays. We deliver to 52 different countries of the world: Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Italy, Japan, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, United Kingdom, USA and others. You will see the entire list of countries when placing an order.
We cooperate with the best transport company in the world. The quality, speed and reliability of each shipment is important to us, so we chose DHL Express services. I think you know that they are beautiful.
The official PayPal terminal is installed on our website, so you can pay in any currency: €, $, £, ֏, Kč, zł., ₺, ₴ and others. The terminal will convert the required amount before paying. You can pay for the order using PayPal Wallet or debit or credit card of your bank. All payments are securely protected. In case of a problem, please contact our support service. We work almost around the clock.
We cover all taxes ourselves. The price you see in your cart is final — you won’t face any extra charges during customs clearance. And if anything unexpected comes up, just let us know and we’ll make sure to sort it out for you.
You have a right to exchange or get a refund for an unusable product. Each Fadu comes with a one-year warranty on condition that it was used properly and in accordance with the rules of use. Cases when the instrument is hit, bathed, exposed to frequent temperature fluctuations and is not simply taken care of are not covered by warranty.
Exchange and Refund
- Contact us and describe the issue with the instrument. If possible, please provide a video or a photo of a defective part.
- We will analyze your material and inform you whether there is a defect or not. You can also send the instrument for expert analysis.
- In case of detected irregularities after expert analysis, you are entitled to exchange the instrument for the same kind or any other (shipping expenses are covered by Fadu company), or get a full refund on your bank card.
- If no defects are detected, the product is shipped in both directions at the Buyer’s expense.
How to exchange or get a refund?
